Refund Policy

1. Overview

At 4K IPTV UK Plans, we want you to be happy with your subscription. This Refund Policy explains when you're entitled to a refund, what isn't covered, and how to request one. It applies to all subscription plans (1, 3, 6 and 12 months) purchased through 4kiptvukplans.com or arranged directly with our team via WhatsApp or email.

2. Refund Eligibility

You are eligible for a full refund if:

• You experience a genuine technical fault with our service (e.g. persistent buffering, channels not loading, service outage) that our support team is unable to resolve within a reasonable timeframe
• Your request is made within 7 days of your original purchase date
• You have made a reasonable effort to work with our support team to resolve the issue first (most issues are fixed quickly — see Section 3 of our FAQ pages for common fixes)

Refunds are issued to the original payment method used, where possible.

3. What's Not Covered

Refunds are not provided in the following circumstances:

• ✕ Change of mind after you've used the service without a genuine technical issue
• ✕ Buffering or quality issues caused by your own internet connection, device, or local network — not our servers
• ✕ Requests made more than 7 days after the purchase date
• ✕ Login credentials shared with, or used by, more people/devices than your plan allows
• ✕ Partial refunds for unused time on a plan you've decided to stop using voluntarily
• ✕ Content availability changes (e.g. a specific channel or event becoming unavailable due to circumstances outside our control)

4. Free Trial

Our 24-hour free trial requires no payment and no card details, so no refund is applicable to trial usage. If you're not satisfied during your trial, simply do not proceed to a paid subscription — you won't be charged automatically.

5. How to Request a Refund

To request a refund, contact our support team with your order details:

• Message us on WhatsApp: +44 7400 742886 — our fastest response channel
• Or email [email protected]

Please include your order/purchase date and a description of the issue you experienced. Our team will work with you first to try to resolve the technical issue — if we're unable to, we'll process your refund in line with this policy.

6. Processing Time

Once a refund is approved, we aim to process it within 5–10 business days. The time it takes to appear in your account after that depends on your bank or payment provider, and is outside of our control.

7. Chargebacks & Disputes

If you believe you're entitled to a refund, please contact us directly first — most issues can be resolved quickly and amicably this way. Filing a chargeback with your bank or payment provider without first contacting us may result in the suspension of your subscription while the dispute is investigated.

8. Renewals & Cancellations

Our subscriptions are one-time payments for a fixed term (e.g. 1, 3, 6 or 12 months) — we do not charge automatic recurring billing. Your subscription simply ends at the end of your paid term unless you choose to renew by contacting us again. There is nothing to "cancel" in the traditional sense, as no further payment is taken without your action.

9. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Refund requests are assessed against the policy in effect at the time of your original purchase.

10. Contact Us

Questions about a refund or this policy? Get in touch: